Rolling customer deployments, Lisbon colocation

The challenge

Customer deployment requests arrived in bursts — eight in one month, none for six weeks. Hiring for the peak left a team idle; ignoring the peak meant customers waited, and waiting customers move. The provider needed surge capacity that still looked, documented and behaved like their own team.

The result

Customer deployment lead time dropped from an average of 19 days to 6. The provider's in-house engineers were released to facility projects, and no deployment in three years has been rejected at the provider's own quality review.

“Our customers cannot tell the difference. That was the requirement, and it is the result.”